Business Development Services for CRM
DNA Vertical, Inc. is nationally recognized as an affordable Customer Relationship Management (CRM) service provider. You cannot grow a business without successfully managing contact with customers. DNA Vertical can help you get the Return on Investment (ROI) you deserve from your CRM solution with our CRM focused business development services.
Poor customer relationship management is not an option.
From the outside, customers interacting with a company perceive the business as a single entity, despite often interacting with a variety of employees in different roles and departments. CRM is a combination of policies, processes and strategies implemented by a company that unify its customer interaction and provides a mechanism for tracking customer information. DNA Vertical’s provides CRM training, implementation and customization services in these key areas:
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Front office operations
- Direct interaction with customers, e.g. face to face meetings, phone calls, e-mail, online services etc.
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Back office operations
- Operations that ultimately affect the activities of the front office, e.g. billing, maintenance, planning, marketing, advertising, finance, manufacturing etc.
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Business relationships
- Interaction with other companies and partners, such as suppliers/vendors and retail outlets/distributors, industry networks (lobbying groups, trade associations). This external network supports front and back office activities.
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Reporting/Analysis
- Key CRM data can be analyzed in order to plan target marketing campaigns, conceive business strategies and judge the success of CRM activities (e.g. market share, number and types of customers, revenue, profitability etc.)
